Design Manager Hub
Product Design Reference
  • Welcome
  • Leadership Foundations
    • Leadership Blueprint
    • Good Managers
    • Bad Managers
    • Change Management
    • Leadership Styles
  • Managing People
    • Roles
      • Design/UX
      • Engineering
      • Product & Agile
      • Management
      • Levels
      • Soft Skills
    • Hiring
    • Onboarding
    • Culture
    • Performance Management
    • Feedback
    • Retention
    • Employee Exits
    • Managing Up
  • Meetings
    • Overview
    • One-on-Ones
    • Agile Meetings
    • Design Critiques
    • Stakeholder Meetings
    • Retrospectives
    • Workshops
    • Performance Reviews
    • All-hands
    • Skip-level Meetings
    • PIP Meetings
    • Exit Interviews
    • Public Speaking
  • Strategy
    • Overview
    • Vision & Goals
      • Product Vision
      • Goal Setting
      • Big Hairy Audacious Goal (BHAG)
      • Product Innovation Charter (PIC)
      • Product Trio
    • Prioritisation
      • Reach, Impact, Confidence, and Effort (RICE)
      • ICE Scoring
      • MoSCoW
      • Impact-Effort Matrix
      • The Kano Model
    • General Analysis
      • Cost-Benefit Analysis (CBA)
      • SWOT Analysis
      • The 5 Whys
      • The Sunk Cost Fallacy
    • Market Analysis
      • Product-Market Fit (PMF)
      • PEST Analysis
      • Customer Acquisition Cost (CAC)
      • Customer Lifetime Value (CLTV)
      • 6 Forces
    • Canvases
      • Business Model Canvas
      • Value Proposition Canvas
      • Lean UX Canvas
      • UX Research Canvas
      • Product Canvas
    • Customer Insights
      • User Journey Mapping
      • Net Promoter Score (NPS)
      • Customer Satisfaction Score (CSAT)
      • A/B Testing
      • Funnel Analysis
      • Jobs-to-be-Done (JTBD)
    • Organisational Alignment
      • McKinsey 7S
      • Weisbord's 6 Box Model
      • Balanced Scorecard
  • Process
    • Overview
    • Agile
    • Waterfall
    • Lean UX
    • Design Thinking (DT)
    • Design Sprint
    • DevOps
    • Cross-Functional Teams
    • Double Diamond
    • Reverse Double Diamond
    • GTD Methodology
    • Jobs-to-be-Done (JTBD)
    • Kaizen
    • Object-Oriented UX
    • Responsible, Accountable, Consulted, Informed (RACI)
    • Six Sigma
    • Work Breakdown Structure (WBS)
  • Cognitive Toolkit
    • Overview
    • Prioritisation
      • 6 Box Framework
      • Eisenhower Matrix
      • Impact-Effort Matrix
      • The Pareto Principle
    • Problem Solving
      • First Principles Thinking
      • Systems Thinking
      • Inversion Thinking
      • Abstraction Laddering
      • Occam's Razor
      • Divergent & Convergent Thinking
    • Decision Making
      • The Map Is Not the Territory
      • The Cynefin Framework
      • Second-order Thinking
      • System 1 & System 2 Thinking
      • The Hard Choice Model
      • OODA Loop
    • Managing People
      • Skill-Will Matrix
      • The 4 Worker Types
      • The 9 Employee Types
      • Maslow's Hierarchy of Needs
      • The Peter Principle
      • Dunning-Kruger Effect
      • Circle of Competence
      • Hanlon's Razor
      • Johari Window
      • The Minto Pyramid
  • Insights
    • Insightful Articles
    • Research Foundations
    • Design Roles
  • Resources
    • Articles
    • Books
    • Templates
    • Education
    • Conferences
    • Video Hub
    • Quotes
    • Experts
    • Software
Powered by GitBook
On this page
  1. Cognitive Toolkit
  2. Decision Making

The Cynefin Framework

A Leader’s Framework for Decision Making

Last updated 6 months ago

The Cynefin (ke-nev-in) Framework is a valuable tool for understanding the nature of a situation and selecting the appropriate response. By recognising the domain of a situation, decision-makers can avoid common pitfalls, such as applying simple solutions to complex problems or overcomplicating straightforward issues.

The Cynefin Framework empowers individuals and organisations to make more informed and effective decisions and distinguishes between five domains:

  1. Clear In clear situations, cause and effect are obvious. Best practices and established procedures are sufficient to handle them.

  2. Complicated Complicated situations, while having known causes, offer multiple possible solutions. Experts can analyse the situation and determine the optimal course of action.

  3. Complex Complex situations lack clear cause-and-effect relationships. Experimentation and learning are essential to uncover underlying patterns and develop effective solutions.

  4. Chaotic Chaotic situations are characterised by high uncertainty and rapid change. Immediate action is necessary to stabilise the situation and prevent further deterioration.

  5. Disorder Disorder is the initial state of a situation, where its nature is unclear. Sense-making is required to categorise the situation into one of the other four domains.

Further Reading

LogoCynefin frameworkamrancz
LogoA Leader’s Framework for Decision MakingHarvard Business Review
LogoAbout - Cynefin Framework - The Cynefin CoThe Cynefin Co
LogoComplex and Chaotic domains of the Cynefin FrameworkMedium
Image by
Image by
Martin Berg & Rob Englands
The Cynefin Co